The Times Square Alliance, one of the largest business improvement districts in New York City.

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Repurposing a Department

To improve quality of life conditions in the Times Square (such as crowd control and illegal vending), the Alliance sought to restructure its Security Department into a Quality of Life Department.

Bennett Midland was engaged to help change the Security Department’s focus, functions, and culture. The Bennett Midland team organized focus groups and executive staff meetings to define the mission, functions, and staff roles of the new Quality of Life Department, and ensure that employees felt involved in the process of organizational change. Building from this new mission and looking at the business process, we worked with executive staff to redefine staff roles, responsibilities and departmental procedures and operations. The Bennett Midland team developed ways to measure over time the improvement of conditions in the Times Square area. We also compiled an operations manual to document and standardize the organizational change.

learn more: Operations

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